For security reasons, many unused ports are closed by default. In certain circumstances, we can open those ports for you.
On account of the shared hosting environment, Webio Host restricts port access. Because every account on the server shares a single IP address and no single account is assigned the IP address for the box, most ports are blocked. We block access to certain ports to help avoid having security holes in the firewall and to allow us to monitor and control customers who attempt to abuse the different services that we allow to run through these ports. We have only opened the ports for processes which we are running on our servers (web mail, cPanel, etc.).
To gain access to blocked ports, it is necessary to lease a dedicated IP address through Webio Host. Purchasing a Dedicated IP address allows your account to have access to ports that are normally closed on the shared IP. This applies to both outbound and inbound connections running on non-standard ports.
If you have a dedicated IP and require ports to be opened, you may contact us via Phone, Email, Service Ticket or Live Chat. We will add the requested ports without any additional charges.
1) Head over to the Control Panel home.
2) On the top menu, click on Support and Contact Us.
3) Select the appropriate department and fill out the information.
A member of our support team will immediately follow-up with your issue.
